eBay 2FA complaints say it’s impacting business

A week ago we advised that a more robust eBay 2FA (Two-Factor authentication) implementation with enhanced security procedures was rolling out and, judging by the messages landing in my inbox this morning, it looks like it was dialled up in the past 24 hours in encompass more sellers.

The aim is simple, eBay 2FA is a requirement under the revised Payment Services Directive (PSD2), a regulation affecting users in the United Kingdom and the EU. As a result, you may be subject to additional verification, including by asking you to re-enter your login credentials or a one-time code sent to you via SMS when you undertake certain activities on eBay.

In itself, this shouldn’t cause a problem but unfortunately it is. eBay, even with multi-user accounts, isn’t developed enough to make enhanced security procedures easy for sellers with multiple employees. The truth is that even if you use multi-user accounts it’s likely that for many functions you’re still forced to share your eBay password with those that need access to the finance side of your account.

The result of the more stringent eBay 2FA is that all the text messages/eBay App log in confirmation requests go to a single user who has to guess who is trying to access their account and run across the office or warehouse to tell them the one time password from an SMS, or via the eBay App take a guess whether it’s a legitimate employee carrying out their work or if it’s someone trying to hack their account.

eBay development is something that users have put up with for years. The problem is that dev always seems to be behind the curve and dev roll outs in one space impact many other areas of selling activities. In this case, multi-user accounts are a start but need further dev and what looks like simple enhanced security procedures are highlighting that eBay are behind the curve on development.

If you are a sole trader and the only person that ever logs into your eBay account you shouldn’t have any problems. If you’re a larger business and need to give multiple people access, you’re going to have to get used to your mobile phone pinging on a regular basis and granting access so that your employees can get on with the job you’re paying them to do.

The post eBay 2FA complaints say it’s impacting business appeared first on ChannelX – formerly Tamebay.